Money back guarantee

14-Day Money Back Guarantee

At Mora-London we are confident that you will love our dresses. If for any reason you are not satisfied, we offer a full refund within 14 days of purchase date, subject to the following conditions:

Conditions:

• The warranty only applies to purchases made directly through our official website or authorized sales channels.
• Please contact us by email at info@mora-london.com within 14 days of receipt to request your refund. Please include your order number and the reason for the refund.
• The product must be in its original condition and unused. Used or damaged products are not eligible for a refund.
• Shipping costs are non-refundable. The customer is responsible for return shipping and costs.

Refund: Once we receive and inspect your return, we will send you a confirmation email. If the return is approved, we will process your refund within 5-7 business days to the original payment method. Please note that depending on your bank or credit card company, it may take several days for the refund to appear in your account.

Contact: Do you have questions about our returns policy or do you need help returning a product? Please feel free to contact our customer service team at info@mora-london.com . We are always ready to help you!

Note: The return address will be provided upon approval of the return request.